Support

General Information

  1. Please explain the product naming scheme S310E, N320E, N302E etc
    Each character of the product name has its significance. For e.g. a S310E is named so because:
    S: The ‘S’ stands for storage. The card has built in iSCSI acceleration. ‘N’ means that this card is a NIC with stateless offload only.
    3: The 3 stands for the third generation card.
    10: This implies a single port 10G interface. 20 would mean 2 ports, 10G each port. 02 would mean 2 ports 1G each port.
    E: This means the host interface is PCI-Express. An X here would mean PCI-X.
  2. How many lanes does your T3 PCI express card support?
    Up to 8.
  3. Does the PCI express support Rev 2.0?
    T3 cards support up to 1.1. T4 cards support PCIe 2.0.
  4. What is vendor ID for a Chelsio product?
    Vendor ID is 1425.
  5. Where can I find the serial number of your card?
    The serial number is stuck on the card. It starts with 2 letters followed by 8 digits. For example: PT12345678.
  6. Are your products RoHS compliant?
    Yes. Chelsio’s entire family of T3 based products are in conformance to the “Restriction of the Use of Hazardous Substances in Electrical and Electronic Equipment” (RoHS 6/6, 2002/95/EC) directive.
  7. What are the different Operating Systems that you support?
    Supported Operating Systems are Linux, Windows, MAC OS, FreeBSD, Solaris, Xen and VmWare.
  8. I want to RMA the Chelsio card. What is the procedure for it?
    Send email to support@chelsio.com.